Sales Administrator / Order Processor

Location: Hadfield,Derbyshire
Position Type: Permanent
Salary: £18.5k per year
Sales Administrator / Order Processor 
Monday – Friday 40 hours per week
Hadfield, Glossop
£18,500 – rising after probation period

Sales Administrator / Order Processor

The Role:

To provide support to the Sales Team, to work as a key member of the Sales Support Team and to the main point of contact for electrical wholesales customers.

• The main point of contact for customer, liaise with sales representative and customers to provide effective, efficient service.

• Deal with queries by phone and email regarding products, orders, deliveries and general information for both wholesale and non-wholesale customers.

• Input orders onto Sage using various systems (systems are likely to change and develop over time)

• Taking orders over the phone

• Chasing up deliveries and ETA’s – liaising with Hauliers

• Booing in deliveries with customers and carriers

• Look into customer shortages/queries/complaints/claims and make product managers/customers aware of these. 

• Greet visitors, ensure they sign in and that they person they are visiting is made aware that they have arrived.

• Keep a daily log of new enquires, where they have come from and who they have been passed to.

• Work as part of the Sales Team to ensure high levels of customer service

• Liaise  with the warehouse to ensure orders are processed correctly

• Filing paper work, keeping accurate and up to date filing record

• Providing Sales Reps with the support they require to help with their Accounts. Adhere to customer requirements such as Labelling / reworking

• Ensuring back orders are dealt with when stock arrives /allocating stock where necessary. Keeping customer order up to date. 

• General & ad hoc administration/office duties 

The Candidate:

You will have the following skills, experiences and attributes…

• Excellent telephone skills. 

• Experience of SAGE 200 is essential. 

• Able to forge relationships over the phone, quickly and efficiently.

• Computer literate, keyboard skills and a sound working knowledge of email essential.

• Multitasker, able to adapt to the needs of the business.

• Good level of written/oral communication, keen eye for detail.

• Enthusiastic, ambitious and keen to learn.

• Electrical Wholesale Industry knowledge an advantage, but not essential as training will be provided

The Company

Our client is a leading distributor within their field and is currently looking for an additional Sales Administrator / Operator to join the team.  This company has exciting growth plans for the future and this role represents an excellent opportunity to join the senior management team and help shape their future.

HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Management, Office, Logistics and Industrial.

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Contact: April Bryan (
Posted on website: 04/01/2018

Job application form:

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