German Speaking Customer Service Adviser

Location: Blackburn,Lancashire
Position Type: Permanent
Salary: £20k per year

Job Title: German Speaking Customer Service Advisor

Location: Blackburn

Salary: Circa £20,000

Hours: Monday-Friday 8am-8pm (on a rota basis)


German Speaking Customer Service Advisor

The Candidate

  • The successful candidate will have the following skills, experiences and attributes…
  • You MUST be Fluent German/English language both written and verbally.
  • Must have at least 2 years’ experience working in a busy customer service environment
  • Good working knowledge of Internet and Excel.
  • Excellent telephone manner
  • Excellent written communicator
  • Proven problem solver
  • Good all-rounder in aspects of time management and priority planning
  • Ability to work well under pressure
  • Willingness to work flexible hours
  • Friendly / approachable
  • Energised / Enthusiastic / Self-assured


German Speaking Customer Service Advisor

The Role

  • The main responsibility will be to provide a high standard of customer service to all customers in German/English. As an advisor you will need to be self-motivated and able to work both alone and as part of a team.
  • You will be first point of contact for all incoming contact via telephone, email and chat in French Language.
  • A keen commitment to providing excellent customer service support to German consumers and your brand.
  • To have a good awareness of the product ranges.
  • To ensure that SOP’s are followed and that no new procedures are altered without following the correct procedure
  • To ensure that neat and accurate maintenance of all data records, based on orders or contacts
  • To proactively solve customer queries and to maintain professional communication at all times
  • To manage online customers’ expectations, to provide ‘Best in Class’ customer service.
  • Excellent communicator, both written and verbal, ensure response times are adhered to and consumer  queries are handled in a professional approach at all times
  • Adopt a professional approach in all aspects of your role. 


HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

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Contact: Jenny Rigby (
Posted on website: 15/06/2018

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