Email Customer Service Advisor

Location: Trafford Park,Greater Manchester
Position Type: Temporary
Rate information/Working hours: £7.50 - per hour

Job Title: Email Customer Service Advisor

Location: Trafford Park, Manchester

Hours: Monday To Friday 9am – 5.30pm

Pay Rate: £7.50 per hour

***Start Date – Tuesday 20th March*** 

Customer Service Advisor

The Candidate

  • Previous experience in Customer Service / Retail / Sales etc is Essential
  • Experience in a Call Centre Environment would be beneficial
  • Data Entry would be beneficial
  • Excellent communication skills.
  • Communicate effectively in high pressure scenarios.
  • Customer service orientated.
  • Must be confident at written communication with a good level of written English.
  • Has the ability to make proactive recommendations.
  • Works well with a team environment
  • Is proactive
  • Computer Literate including CRM Systems, social media and Microsoft Office programs i.e. Outlook, Word and Excel.

Customer Service Advisor

The Role

You will be responsible for responding to customer communications, resolving customer issues as they arise and supporting in the development of improved customer experiences. Duties will include…

  • Respond to customer communications via:- Email and Social Media Provide information to customers by verifying information and understand the request
  • Dealing with any refunds that come through as well as any dispatches that need to be sent out.
  • To provide a high level of customer service.
  • Maintain a high degree of quality and accuracy in work.
  • Liaising and developing a rapport with customers.
  • To handle customer enquires in a professional and courteous manner.
  • Work cross functionally with other departments.
  • Able to manage own time and productivity effectively, to meet service requirements.
  • Meet performance expectations

The Company

If you are looking for a dynamic, modern and forward thinking organisation and an excellent working environment then this is the role for you.


HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

View our latest jobs today on our website and follow us on LinkedIn.


Contact: Jenny Rigby (
Posted on website: 13/03/2018

Job application form:

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