Customer Service Advisor (E-Commerce)

Location: Irlam,Greater Manchester
Position Type: Temporary
Rate information/Working hours: £ - per hour

                                                                            Customer Service Representative (E- Commerce)


Temporary Ongoing

Hours: Monday – Friday 36 hours per week

Location – Irlam

The role

You will be responsible for undertaking all administrative tasks with a specific focus on managing the new customer support system. This will be a customer facing role and you will be the first point of contact for a wide range of customers dealing with queries, orders, complaints, documentation and product related questions.

Key Responsibilities

  • ·         Managing and monitoring the large volume of queries in our new customer support system.
  • ·         Managing and responding to customers via the online shop
  • ·         You will be required to ‘live chat’ with our customers, answering their queries with regards to the online shop and any other queries they may have
  • ·         Prioritising work load and queries over different systems to suit busy periods of the day/week
  • ·         Answering and directing incoming phone calls
  • ·         Provide general support to the wider teams within the department when needed
  • ·         Liaise with senior administrative assistants to handle requests and queries from senior managers
  • ·         Meet all customer needs and exceed expectations, upholding our strong reputation
  • ·         Continually expand your knowledge of our business

Essential Skills

  • ·         Bilingual preferred
  • ·         Exceptional people skills
  • ·         Outstanding communication skills both verbally and written
  • ·         Excellent spelling and grammar abilities are essential
  • ·         Excellent telephony skills
  • ·         Excellent computer function knowledge and capability (Microsoft Office i.e. Word, Excel, PowerPoint)
  • ·         Excellent time management skills with the ability to meet tight deadlines
  • ·         Ability to work on own initiatives
  • ·         Ability and experience in working within a fast paced environment
  • ·         Knowledge of aftersales, automotive or logistics environment is ideal
  • ·         Experience working in a customer facing contact centre
  • ·         Adaptable to change in processes
  • ·         Ability to project professionalism and confidence at all levels
  • ·         Flexible and responsible attitude and approach
  • ·         Quick learner

The Client 

Our Client provides is an industry leader in global logistics. Our client is a thriving company which has rapidly grown over the years and has built up a healthy base of employees. The company continues to expand and figures continue to increase. Due to this growth, our client now has a fantastic opportunity for a customer service advisor to join the team.

HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Management, Office, Logistics and Industrial.

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Contact: April Bryan (
Posted on website: 05/03/2018

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