Customer Service Advisor

Location: Formby,Merseyside
Position Type: Permanent
Salary: £15.6k per year

Customer Service Advisor

Formby, Liverpool, Merseyside


Hours: Monday to Friday. 5 week rotation. 3 weeks 8am to 5pm. 1 week 10am to 7pm. 1 week 12pm to 9pm. There is also 1 Saturday to be worked every 5 weeks.


The Role

  • Processing telephone orders
  • Answering general customer enquires
  • Point of contact for all customer support needs
  • Answering e-mails and live chat questions in a timely and professional manner
  • Liaising with suppliers and the purchasing team
  • Maintaining and building rapport with customers, understanding their needs
  • Instigating solutions to help the customer, using negotiation skills where needed
  • Management of your own daily work flow to ensure maximum efficiency

The Candidate

You will be an experienced customer service adviser who has worked in a call centre. You will also have the following skills, experiences and attributes.

  • Organised and methodical approach to workload, with meticulous attention to detail
  • Effective communicator at all levels
  • Passion for delivering excellent customer service
  • Outstanding telephone manner and rapport building skills
  • Ability to work in a fast paced, team environment
  • Self-motivated, adapting positively to change
  • Excellent IT skills; ability to update and utilise the in-house computer systems
  • Readily accepts responsibility
  • Upbeat and positive attitude
  • Team worker
  • Good listener

The Company

My client is one of the UK’s fastest growing e-tail businesses, offering a unique opportunity to join their team with scope to develop. Operating in a very profitable market they are looking to double the turnover of the company within the next two years.

HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

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Contact: April Bryan (
Posted on website: 12/04/2018

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