Customer Service Advisor

Location: Trafford Park,Greater Manchester
Position Type: Temporary
Rate information/Working hours: £ - per hour

Customer Service Advisor

Monday-Friday 9.00am-5.30pm

£17,000 per annum

Trafford Park

Temporary to Permanent

You must have enthusiasm, determination, commitment and be target driven, with the ability to communicate at all levels.

You will be part of our Customer Service team which will equip you with the necessary skills and product knowledge to succeed. Full training will be given.


Customer Service Advisor

The Candidate

  • Experience in  sales or customer service role
  • Excellent telephone manner and communication skills
  • Computer literate: Knowledge of Microsoft office
  • The ability to work to targets and achieve KPI’s

Customer Service Advisor

The Role

  • Answer customer queries via phone.
  • Answer emails & live chat customer queries
  • Complete orders for customers using our telesales system
  • Provide customers with product and service information
  • Dealing with delivery issues and queries
  • Identify and resolve customer issues.  Recommend process improvements
  • Follow-up on customer enquiries not immediately resolved
  • Recommend product options based on customer feedback
  • Provide customers quotes
  • Promote additional services
  • Good listening skills
  • Liaising with other departments as and when necessary
  • Where necessary dealing with Customers on a face to face basis

The Client

Our client is an award winning online supplier of clothing, supplying a wide range of customer from small businesses through to blue chip companies.

They are a dynamic company who value their staff and adopt new ideas, allowing their staff to make a real difference and be part of a team.

They are now looking for a Customer Service Advisor to join their team in Trafford Park.


HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

View our latest jobs today on our website and follow us on LinkedIn.


Contact: Jenny Rigby (
Posted on website: 23/03/2018

Job application form:

Please complete the below form as accurately as possible and a member of our team will contact you regarding your query.