Customer Service Advisor

Location: Trafford Park,Greater Manchester
Position Type: Temporary
Rate information/Working hours: £ - per hour

Customer Service Advisor

12 Months Maternity Leave Cover

8.30am-5.00pm Monday-Friday

This role may turn permanent for the right candidate

£18,000 – £21,000 dependant on experience


Customer Service Advisor

The Role

  • Daily contact with existing customer base via phone and email to provide updates on orders and deal with any queries your customers have.
  • Build up your knowledge of the products sold within your business team to allow you to advise customers and provide the best customer experience possible.
  • Processing all of your customer’s order on the company computer system.
  • Working with your colleagues in planning to obtain the best despatch dates possible to meet your customers’ requirements.
  • Working with your colleagues in the Sales teams to ensure your customers receive their quotations in a timely manner with the information they require.
  • Working with your colleagues in the Logistics team to obtain freight costs and POD’s as requested by your customers.
  • Attend regular meetings with the production teams to get updates on the orders in production, highlight to them any areas of concern you have and to feed information back to your customers.

Customer Service Advisor

The Candidate

  • Experience in a Customer Service position previously is essential
  • The ideal candidate would have previous experience dealing with PODs and obtaining freight costs, although this is not essential
  • Strong IT skills are essential for this role with an understanding of the full Microsoft Office suite advantageous
  • Good customer service skills with the ability to quickly and calmly communicate information
  • Confident and effective communicator


HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Management, Office, Logistics and Industrial.

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Contact: Jenny Rigby (
Posted on website: 01/02/2018

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