Call Centre Advisor

Location: Formby,Merseyside
Position Type: Temporary
Rate information/Working hours: £ - per hour

Call Centre Advisor

£15,500 – £18,900


Monday to Friday. 5 week rotation. 3 weeks 8am to 5pm. 1 week 10am to 7pm. 1 week 12pm to 9pm. There is also 1 Saturday to be worked every 5 weeks.

Temporary to Permanent


Call Center Advisor

The Role

• Processing telephone orders

• Answering general customer enquires 

• Point of contact for all customer support needs

• Answering e-mails and live chat questions in a timely and professional manner

• Liaising with suppliers and the purchasing team

• Maintaining and building rapport with customers, understanding their needs

• Instigating solutions to help the customer, using negotiation skills where needed

• Management of your own daily work flow to ensure maximum efficiency

 Customer Service Advisor

The Candidate

You will be an experienced customer service adviser who has worked in a call centre. You will also have the following skills, experiences and attributes…

• Organised and methodical approach to workload, with meticulous attention to detail

• Effective communicator at all levels

• Passion for delivering excellent customer service

• Outstanding telephone manner and rapport building skills

• Ability to work in a fast paced, team environment

• Self-motivated, adapting positively to change

• Excellent IT skills; ability to update and utilise the in-house computer systems

• Readily accepts responsibility 

• Upbeat and positive attitude

• Team worker

• Good listener

The Company

Our client is a rapidly growing organisation and as such they are looking for additional staff for their customer service team. This is an excellent opportunity to join this company at the early stages in their expansion.

HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

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Contact: April Bryan (
Posted on website: 02/02/2018

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