Location: Elland,West Yorkshire
Position Type: Temporary
Rate information/Working hours: £ - per hour

Hours: Monday-Friday 9am-5pm (must be flexible)
Pay Rate: £7.50-£9.50 per hour depending on experience
Location: Elland
Contract: Temporary ongoing

The Role

The main responsibility will be to provide a high standard of customer service to customers. As an administrator / advisor you will need to be self-motivated and able to work both alone and as part of a team.
• Respond to customer communications via: Telephone and Email
• Inputting orders on to the database
• Provide information to customers by verifying information and understand the request
• To provide a high level of customer service.
• Maintain a high degree of quality and accuracy in work.
• Liaising and developing a rapport with customers.
• To handle customer enquires in a professional and courteous manner.
• Work cross functionally with other departments.
• Able to manage own time and productivity effectively, to meet service requirements.
• Meet performance expectations

The Candidate

The successful candidate will have the following skills, experiences and attributes…
• Must have at least 2 years’ experience working in a busy customer service environment
• Good working knowledge of Internet and Excel.
• Excellent telephone manner
• Excellent written communicator
• Proven problem solver
• Good all-rounder in aspects of time management and priority planning
• Ability to work well under pressure
• Willingness to work flexible hours
• Friendly / approachable
• Energised / Enthusiastic / Self-assured


HEADS Recruitment Ltd acts as an employment agency for permanent staff and an employment business for temporary workers. We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.
View our latest jobs today on our website and follow us on LinkedIn.


Contact: Jenny Rigby (
Posted on website: 20/03/2018

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